KELLY COLEMAN

If you have ever worked in an environment or culture that supports your ideas, opinions and contributions, you know what it is like to feel appreciated by your employer.  It’s the difference between merely existing and thriving in a job.  Appreciation and recognition in the work place affects everything… right down to the customer experience.  Empowering employees to make decisions that make a difference to the company and with its customers is also perhaps one of the biggest reasons a company or organization will ever succeed.

At Costa d’Este Beach Resort, Vero Beach’s own celebrity owned hotel, employees and management are experiencing the fruit of investing a lot of heart, hard work and high standards into a service industry business open 365 days a year, 24/7.  In an economy and era where local customers and visiting vacationers are searching for and expecting choices along with great prices and the highest value, Costa ownership and management is standing strong behind its service ethic.  With 111 invested employees and an unconditional satisfaction guarantee, Costa confidently extends their satisfaction guarantee over every service, every product and every place on the beautiful beach front Ocean Drive property.

Ed Riley, General Manager of Costa d’Este says, “It took us a while to get here, but we weren’t going to do it until we were ready to support it 100 percent.  We are trying to bring back the days when you went to a restaurant or hotel and it was an experience.”  To do so, the hotel owners and management have established a culture where the employees will take the best care possible of each and every guest.

“If you want to create a culture that is different, that is special, perhaps out of the ordinary, it starts with the employees.  Your employees have to come first,” states Riley. Costa management had consistently and successfully made it the highest priority in the past five years to establish a culture where their employees’ contributions to the business are making the difference in their guests’ experience.  “Our employees love to take care of our guests because this is not just a job – their hearts are in this business.   We empower all of our employees to do what they need to do on the spot to make our guests happy.”

Employee satisfaction and empowerment are the often forgotten ingredients for a winning service recipe in today’s economy.  With a 96 percent excellence rating over the entire hotel awarded from a third party managed research firm, Costa d’Este has plenty to offer… and to be proud of!

From the owners, to management and the employees – Costa is successfully building a strong relationship internally so that the customer experience is exceptional. It is this exceptional customer experience, earned “one customer at a time” that has become the standard for Costa d’Este.  Awards and rankings include:

• #1 Hotel on the Treasure Coast
• Top 500 Hotel by Travel and Leisure Magazine
• Top 10 Celebrity Owned Hotel in the world
• Triple-A Four Diamond Hotel
• Preferred Hotels membership

Costa d’Este owners, Emilio and Gloria Estefan, chose Vero Beach because “…it is their number one favorite place in the world.  They want to be a part of Vero Beach in a way that connects them and so that they can give back to the Vero Beach community.  The Estefans genuinely want the residents of Vero Beach to be a part of the hotel,” shares Riley.

With owners that care about the community, a General Manager that cares about his employees, and employees that care about every customer’s experience, Costa d’Este is building an award winning reputation that is worth checking out.  Whether you visit Rejuvenate, the full-service spa and fitness center, experience dining at The Wave Kitchen and Bar or opt for a weekend stay in one of the two five story towers on the beach, Costa is ready to offer you an experience you will always remember.

Costa d’Este Beach Resort is located at 3244 Ocean Drive in Vero Beach

Phone 772-562-9919

On the web at www.costadeste.com