NEWS RELEASE

Cleveland Clinic Indian River Hospital has expanded access to healthcare by launching an online service that enables patients to see a medical professional 24 hours a day, seven days a week.

 Through Express Care Online, patients can see and communicate quickly with a healthcare provider about urgent healthcare matters using any mobile device, such as a smartphone, tablet, or a desktop computer. The provider can evaluate, diagnose and treat an ailment, and prescribe medication if necessary.

 “The way we deliver services is rapidly evolving and technology allows us to make access to healthcare more convenient,” said Greg Rosencrance, MD, FACP, President of Cleveland Clinic Indian River Hospital. “An emergency situation can happen at night or on the weekend. With Express Care Online, patients can be seen and treated instantly or advised to go to the hospital for further treatment.”

 The online service can be accessed from a free app, which can be downloaded from Google Play, the App Store or Cleveland Clinic Indian River Hospital’s website at http://ClevelandClinicIRH.org/eco

 Express Care Online allows patients to be seen via a private, secure video which is often sufficient to determine the seriousness of a rash, earache or flu-like symptoms. Express Care Online is designed to diagnose and treat many other acute health symptoms, including cough, urinary tract infections, abdominal pain, diarrhea, fever and headaches. If the provider determines the patient needs medication, a prescription can be sent electronically to the pharmacy of the patient’s choice.

 The Express Care Online service costs $55 and is payable by credit card at the time of service.

 To provide 24-hour online healthcare, Cleveland Clinic partners with American Well, a telemedicine company that is providing the technology platform and some of the board-certified healthcare professionals. Learn more about American Well at https://www.americanwell.com.

 About Cleveland Clinic

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 66,000 employees are more than 4,200 salaried physicians and researchers and 16,600 nurses, representing 140 medical specialties and subspecialties. Cleveland Clinic’s health system includes a 165-acre main campus near downtown Cleveland, 11 regional hospitals in northeast Ohio, more than 180 northern Ohio outpatient locations – including 18 full-service family health centers and three health and wellness centers – and locations in southeast Florida; Las Vegas, Nev.; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2018, there were 7.9 million total outpatient visits, 238,000 hospital admissions and observations, and 220,000 surgical cases throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 185 countries. Visit us at clevelandclinic.org. Follow us at twitter.com/CCforMedia and twitter.com/ClevelandClinic. News and resources available at newsroom.clevelandclinic.org.

 About Cleveland Clinic Indian River Hospital

Founded by Garnett Radin, R.N., in 1932, Cleveland Clinic Indian River Hospital is a 332-bed, not for profit hospital offering comprehensive medical services to the Treasure Coast community. The Welsh Heart Center, Scully-Welsh Cancer Center and Scully Endoscopy Center offer full-service programs and a multidisciplinary approach. Healthcare professionals represent specialties including orthopedic services, minimally invasive vascular surgery, neurosurgery, stroke services, robotic surgery, a state-of-the-art wound healing center, bariatric surgery and the only maternity wing in the community. The hospital features all private rooms and is the largest private-sector employer in Indian River County.